Alan Nguyen Portfolio

Product @ Airwallex
Product @ Airwallex

Summary of my PM experience at Airwallex

Summary of my PM experience at Airwallex

Product Portfolio

Product Manager of Developer Experience @ Airwallex 2022

Situation and challenges to overcome:

[Commercial] Hard to tie developer experience (DevX) to business outcomes. Our products don’t generate revenue for Airwallex. We demonstrated value by driving operational efficiency for our Solutions Engineering org (thereby getting sponsored

[Cultural] DevX has historically deprioritised: DevX and tech writing didn’t exist as a product domain and developer experience best practices didn’t exist in the 8 years of Airwallex’s existence.

[Capabilities] Little support from the wider business: Our team was “incubated” outside the product and engineering org. Contrast this to Stripe where DevX and docs are embedded in their culture and is incentivised/punished

The initial team structure was 1 PM, 1 designer, 1 tech writer, 3 junior engineers. We lacked engineering and tech writing leadership and lost this headcount in the current economic environment.

DevX Problem Statement:

The DevX Strategy for 2022 was to solve a very simple problem: how do we save time for both: (1) Airwallex Solutions Engineers (SE), and (2) Developer Users.

Key metrics:

SE time saved

Customer waiting time saved

We kept it simple and did three things really well:

“Legitimise” DevX and Tech Writing as a product team

Automate back office tasks for our solutions engineers which impact the customer

Self-serve docs to minimise unnecessary back-and-forth with

1. “Legitimise” DevX and Tech Writing as a product team

Set up the foundation: We built a developer microapp inside the official Airwallex webapp. This was a huge cross functional project to align multiple stakeholders.

Convincing people is most of the battle.

View of Selected Product Management and Consulting Experience

View of Selected Product Management and Consulting Experience

Projects

Developer User Journey Diagnostic

Projects

Developer WebApp: a dedicated app for our developer users inside the official webapp

Impact

Saved 1-2 FTEs by automating webhook JTBDs

Legitimised developers as a core user by justifying to cross-functional stakeholders the criticality of having a dedicated developer portal in the official Airwallex webapp

Product examples