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AI ChatBot Product Docs

Key considerations:
[Critical] Legal and security
Engineering: Surprisingly, building a MVP was not difficult. However, as we optimise the customer experience, creative engineering solutions are required.
Product challenges: Challenges we need to resolve:
Long response time in the demo is unacceptable requiring us to pull other levers.
Hallucinations: AI models hallucinate so we need to identify the accuracy threshold
Malicious users: filtering out smart terms and having fallback responses are potential solutions

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